Get a Quote

Privacy Policy

Welcome to our Privacy and Data Protection page!

At WOCU Monitoring we only store personal data related to your professional activity. These relate to people who have had a direct interaction with us or one of our partners.

This contact may have taken place through a request for information, an event registration, commercial transactions necessary to acquire one of our solutions or because we have dealt with you at an event to present one of our solutions.

If at any time you have received, or are receiving, an email from us inviting you to an event or a letter containing our Newsletter it is because we have received your consent for one of the above reasons, which we will explain in more detail in this document.

Safety guarantee

Following its policy regarding information security and privacy of personal data, WOCU Monitoring is committed to ensuring the security of all personal data provided by the user on this website, according to the conditions expressed in this Privacy Policy, developed under the compliance with the General Data Protection Regulation (GDPR).

We hope that you find the contents, news and events that we make available to you useful and interesting. That is what we work for at WOCU Monitoring. And if not, remember that you can easily unsubscribe by sending an email to dataprotection@wocu-monitoring.com or filling out the form in our contact section.

Who is responsible for data processing?

The person responsible for the processing of your personal data is WOCU Monitoring, S.L. (WOCU Monitoring), with CIF B-86560950, and domiciled at Calle Aravaca, 6. C.P. 28040, Madrid (Spain) and telephone (+34) 915 330 978.

For questions regarding the privacy of your personal data, you can contact us at: dataprotection@wocu-monitoring.com

What data do we collect and what do we need it for?

On the website, depending on your location, we may receive your contact information for different purposes:

Manage business opportunities and event registration and attendance

  • This is what we do when you request information about a specific product or service, or when you register for one of the events we organize.
  • We collect your first name, last name, company, position in the company, as well as your basic contact information (email address and phone number).

Communicate news and events

  • This is what we do when we send you our Newsletter, Monitoring and Observability.
  • We collect your first name, last name, company, position in the company, as well as your basic contact information (email address and phone number).

Manage applications for vacancies

  • This is what we do when you apply to us through our employment section, or through some of the portals and social networks specialized in talent selection.
  • We collect your first name, last name, your basic contact information (email address and phone number) and your Curriculum Vitae.

None of the data collected falls into the category of sensitive data and it is the user’s responsibility to enter data that truthfully corresponds to the above categories.

Moreover, WOCU Monitoring does not perform automated actions based on personal data.

How do we collect your data?

On the website, WOCU Monitoring always collects your personal data through forms, in which you must indicate that you have read our Privacy Policy, and accepted the mandatory conditions to continue.

On other occasions, we may collect your information if you provide it to us over the phone or hand us a business card in person during a meeting or other type of gathering, such as a trade show, event, etc. We may also ask for your explicit consent. In these cases we will also ask for your explicit consent.

In all cases, whenever your data is incorporated into our systems, we will send you an email with this Privacy Policy so that you have a record of such registration and have the opportunity from the first moment to exercise your rights effectively.

How long will we keep your data?

Due to the nature of the intended processing, we do not have a defined retention period for your personal data.

Manage business opportunities and event registration and attendance

  • We will keep them until you request cancellation or we detect that you no longer belong to the organization to which you belonged when you gave us your data.

Communicate news and events

  • We will keep them until you request cancellation or we detect that you no longer belong to the organization to which you belonged when you gave us your data.

Manage applications for vacancies.

  • We will treat them for the duration of the selection process. After that they will go to the history.

How do we justify the processing of your data?

The GDPR admits 6 circumstances that give legitimacy to the processing of your personal data.

The processing carried out to Manage commercial opportunities and the registration and attendance to events, is based on the Execution of a contract (or negotiation of the same).

The processing carried out to Communicate events and news and Manage applications for vacancies, are always carried out under your prior explicit and duly informed consent, expressed unequivocally.

Who collaborates with us in the processing of your data?

In order to carry out the various data processing operations indicated above, we rely on the assistance of a number of suppliers with whom we must share your data, for which we have a contract that regulates the relationship between WOCU Monitoring (as Data Controller) and each of the suppliers (as Data Processor).

Common to all treatments

  • For data storage and technological support of data processing we use the CRM services of Hubspot. Hunspot is an entity within the program “EU-US
  • Privacy Shield”; based in the United States, with whom we have a contract for the processing of data that meets the sufficient guarantees in accordance with the applicable regulations. The Supplier will keep the above mentioned data for the duration of the service contract and then it will be stored in a blocked manner, for 6 years after its termination, for fiscal, administrative and legal purposes.

Specifically for the following treatments

  • Manage business opportunities and event registration and attendance
    • Platforms to organize webinars (xxxxxxx)
  • Communicate events and news
    • Platforms for emailing (Salesforce and HubSpot)
  • Manage applications for vacancies
    • We do not use any other supplier in addition to those listed above.

What are your rights?

Your personal data is yours. You decide what to do with it, with the only limitation of the legal obligations that WOCU Monitoring may have for the fact of having provided and used it temporarily.

You have the right to:

  • Know what they are used for, the retention period, that you have the right to file a complaint with the Spanish Data Protection Agency and if there are automated decisions or profiling based on your data.
  • Access to your personal data.
  • Request a copy of all your personal data.
  • Have all your personal data deleted.
  • Rectify any inaccurate or incomplete data.
  • Limit the processing of your personal data to the purposes you want, blocking the rest of the processing.
  • To object completely to the processing of your personal data.
  • The portability of your personal data to another service provider in a commonly used and machine-readable format and when it has been processed with your consent or under contract.

You can exercise your rights by making a request by sending an e-mail to ‘dataprotection@ wocu-monitoring.com’.

If it is a question of requesting a deletion or total opposition to the treatment, you can also do so in the form in the contact section of our website.

A3Sec is obliged to verify your identity and respond within one month. The first time you exercise each of your rights, the management will be free of charge. On subsequent occasions, WOCU Monitoring reserves the right to request a fee to cover the associated costs.

Can I file a complaint?

If you believe that A3Sec is not treating your personal data properly or has not responded appropriately to a request to exercise your rights, we will be happy to hear from you by emailing your request to ‘dataprotection@ wocu-monitoring.com’.

If you are not satisfied, you can also file a complaint with the Spanish Data Protection Agency, which is the supervisory authority responsible for the protection of personal data in Spain.

Cookies

In addition to the above, WOCU Monitoring also uses different cookies on the website. Please see our Cookie Policy for more information.